Emergency services refer to a situation that requires immediate action due to unforeseen circumstances. Acting quickly may prevent irreversible damage.
Our proactive monitoring and support services are always available to provide you with coverage, no matter how late it may seem. Our team of experienced support engineers is equipped to handle even the most challenging situations and can restore your project back online. We work with you to create a recovery plan and develop action plans to get you back up and running as quickly and smoothly as possible. Our services include securing and restoring your services, and in extreme cases, restoring them in our top-tier data center as quickly as possible.
If you're experiencing any of the issues listed below, we're here to help:
- Recovery from site hacks or compromises
- Sites under DDoS attacks
- Post-mortem takeovers
- Hard drive or server crashes
- Emergency project scaling
Rest assured, we will provide honest and thorough assistance. We'll review the situation carefully and offer our professional opinion to help you navigate the challenge.
When we receive your emergency case, we will implement our Emergency Methodology which consists of the following steps:
1. Investigation
Our emergency team will carefully analyze the situation and provide you with a plan of action.
2. Preventive measures
We will take necessary actions to prevent any incidents from occurring, such as implementing deterrence operations and surveillance.
3. Mitigation: refers to the actions taken to prevent or reduce the likelihood of an emergency occurring, or to minimize the harmful effects of an unavoidable emergency. Examples of mitigation measures include implementing building codes and zoning requirements, installing shutters, and constructing barriers like levees.
4. Preparedness: involves activities aimed at enhancing your company's ability to respond when a disaster strikes. Common preparedness measures include establishing mutual aid agreements and memorandums of understanding, providing training for both response personnel and concerned customers, conducting disaster exercises to reinforce training and assess capabilities, and conducting all-hazards education campaigns.
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5. Response
Actions carried out immediately before, during, and immediately after a hazard impact, which is aimed at saving the company, reducing economic losses, and alleviating suffering.
Response actions may include activating the emergency operations center, evacuating threatened areas of operation, opening shelters and providing mass care, emergency rescue and medical care, fire fighting, and urban search and rescue.
Notice that this will defer from every situation regarding whatever company it is.
6. Recovery
Actions are taken to return your company to normal or near-normal conditions, including the restoration of basic services and the repair of physical, social, and economic damages. Typical recovery actions include debris cleanup, financial recovery, your company integrity,
governments trust, rebuilding, and mending bridges and key facilities.
Please contact us for more information on how we can best help your company.
Our methodology describes how to manage an information system development suitable for emergency management, which is built on business processes. VISIONHOOD LTD methodology consists of six main phases.
Notice that every situation is approached differently.